Introduction to Business Administration Slide 10

Introduction to Business Administration

Session 10 –Managing human resource

1. The Staffing Plan
Setting the objectives
(a) Number of staff
(b) Job Descriptions
(i) The job title
(ii) Job identification
(iii) Job duties
(iv) Job specifications

Job Requirements

A Position Description for a corporate Loan Assistant
POSITION DESCRIPTION
FUNCTIONAL TITLE: Corporate Loan Assistant DEPARTMENT: Corporate Bank
JOB DUTIES: ASSIST LOAN OFFICER
PROVIDE LOANS
LOCATION: Head Office
DATE: June 15, 2009
JOB SPECIFICATIONS: LIASE WITH CUSTOMERS, RECEIVE CASH & CHEQUES, PREPARE ACCOUNTS AND OTHER ASSIGNED RESPONSIBILITIES
RELATIONSHIPS:
Reports to : Corporate Account Officer A or AA; or Sr.
Corporate Account Officer B or BB
Subordinate Staff: None
Other Internal Contacts: Various levels of management within the corporate Banking Department
External Contacts: Major bank customers

2. Implementing the plan

Recruitment
(i) Advertisements
(ii) Educational institutions
(iii) Unsolicited applications
(iv) Organizations (Churches)

3. Interviewing 

• Establishing the objectives and scope of each interview
• Establishing and maintaining rapport
• Listening
• Giving information
• Separating facts from inferences
• Avoiding questionable approaches

4. Selection

• “Can do” and “Will do factors”
• Mutual expectations
• Value systems
• Decision strategy

(i) Clinical approach
(ii) Statistical Approach

5. Notification
Alerting or informing selected candidates

6. Orientation

•Provides new employees with an understanding of how job performance contributes to the success of the organization.
•It also provide new recruits with information on how the services and products of the organization can contribute to society.
•It is also used as an opportunity to educate new recruits on the background of the organization as well as future directions of the firm.


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